About Us
Welcome to Indiapetshop your most trusted pet store. Indiapetshop is not just a online pet store, we are pet people, pet lovers and pet parents just like you. The reason why Indiapetshop is considered a reliable pet shop online is because we adore pet-owners and even more their lovely pets! Dogsmart is a online pet store that gives you everything all under one roof. Our pet store has a wide range of pet products to choose from including essentials items such as dog foods and supplement or when they deserve a little rewards - a range of tasty dog treats!!!! Our online pet shop also provides a variety of pet toys and much more items like collar and leases, pet grooming items and pet clothes. Indiapetshop is your online one stop platform for all your dog supply needs under one roof.
OUR MISSION
To be the most trusted and convenient online destination for pet parents and partners at lowest price pet products while uploading the highest quality standards . Our mission is to provide you the best, when it comes to dog and cat products that are procured from every nook and corner of the world. We therefore sell products of well-established worldwide brands like: Pedigree, Royal Canine, Acana, Farmina n&d, Jerhigh, Smart Heat, Kong, Drolls, Origen, Whiskas , Meo, Purina Supercoat ,Himalaya, Captain Zack etc.
OUR CULTURE
Contact Us
We Love Fashion
We Love Fashion
At Indiapetshop , we strive to deliver the best pet products with the best service – and we want to become even better. Happy customers are always our #1 priority, and our team members are passionate about finding new ways to wow both pet owners and the industry at large.
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Return Policy
RETURN/REFUND POLICIES:
- No returns will be offered on Items that have been delivered without any damages or defects.
- If the product is wrongfully delivered (different SKU instead of the SKU mentioned in the order confirmation) or has a genuine quality/manufacturing defect, then we are open to extending full refund or re-fulfilling your order against the return of the product subject to the fact of such defect being established.
- To report damage in transit please get in touch with our customer care within 48 hours of delivery (Customer Care Number/email will be provided)
- Our customer care team will look into the issue and revert back within 48 working hours.
- Refunds will be made (i) within 10 working days from the date of receipt of returned goods if the order is already shipped (ii) within 10 working days from the date of cancellation of the order if the order is not yet shipped.
- No refunds would be given if the customer has provided wrong or incomplete shipping address, there are X failed delivery attempts by our shipping agency and/or the package is refused by the recipient.
- Notwithstanding anything contained herein, the following products shall not be eligible for return or replacement, viz: Any product that is returned without all original packaging and accessories, including the retail box and all other items originally included with the product at the time of delivery;
- All costs of return shipping need to be borne by the purchaser (Unless the item received is defective)
- CANCELLATION POLICIES:
- If you have to cancel an order, please do so within 24 hours of placing the order. It is NOT possible to cancel part of your order. We recommend you cancel the entire order and re-purchase required quantity to simplify the transaction.
- If you cancel your order before your product has shipped, we will refund the entire amount subject to deduction of charges if any and whereas you cancel your order after the shipment but before receipt of the item, the same will be liable for deduction of the two-way shipping costs.
- All cancellations are subject to a cancellation charge/bank transaction charge of 2.5% of your total order value.
- There are circumstances when the company might have to cancel a particular order.
- Your receipt of an electronic or another form of order confirmation does not signify our final acceptance of your order and reserves the right at any time after the receipt of your order to accept or decline your order for any reason.
- Although our online stock inventory is programmed to update automatically reserves the right at any time after receipt of your order, to inform you via telephone or email or mobile text about a shortfall in the quantity you ordered of any item. In all such cases, we have the right to either supply you less than the quantity you ordered or cancel your order with prior notice to you.
- If an order is to be canceled after shipment, the individual return policy of the vendor applies. A return fee is charged by vendors in most cases.
- Shipping and Delivery We shall dispatch orders within 1 to 3 business days of order placement and all shipping times are estimated in good faith to be anywhere between 4-7 business days depending on the location to be shipped in India. Please expect a delay in shipments owing to the current pandemic situations.
- In the event that the delivery address is not easily accessible, delivery time may be in excess of our estimate as aforesaid. For confirmation of delivery address, we may contact you on your email id or phone number provided by you.
- We only make use of reliable courier companies and/or Speed Post. Indiapetshop is not liable for any delays in delivery by the Courier Company/ Speed Post or on account of any factors beyond the control of Indiapetshop . We shall endeavor to ensure timely delivery of your order within the estimated time as mentioned in the order confirmation.
- In the unlikely event that delivery is not possible for any reasons outside the control of Indiapetshop , including but not limited to poor courier services in delivery area, inaccessibility of delivery area, force major events as laid out hereinafter, We shall inform you of such inability to deliver and cancel your order, followed by full refund.
Shipping & Payment
All our products are shipped on the same day if the order is placed before noon.
we have both options for customers to pay they can use cash on delivery and also use online payments like Razorpay and pay you
Privacy policy
This is an online privacy policy (“Policy”) of the website https://indiapetshop.com/ served by Indiapetshop.
The Policy hereby governs the privacy of the personal information i.e. any information that identifies or can be used to identify, contact or locate the person to whom such information pertains (“Personal Information”).
The way Indiapetshop-Shop collects, receives, possess, stores, deals, handle and protects the User’s Personal Information is detailed within this Policy. Indiapetshop-Shop and its Owner take a proactive approach to ensure that the necessary steps are taken to protect the privacy of its User throughout his/her experience on Indiapetshop-Shop. The Personal Information collected and maintained by Indiapetshop-Shop shall be subject to the version of this Policy. We hereby declare that your details will not be disclosed to any third party unless it is required to provide a service to you. Please go through the below mentioned Privacy Policy points carefully. By accessing our website, you acknowledge reading and understanding the policies, and hence agree to be bound by the terms stated below.
- CONSENT
The User visiting Indiapetshop-Shop does so at their own discretion and agrees to give their informed consent prior registering with us. Your personal details (name, e-mail address, debit/credit card information) will not be sold or rented by us to any third party without your consent. Though we reserve the right to communicate your personal information to any third party that makes a legally-compliant request for its disclosure; we will not disclose your name, address and other information which identifies you personally to any third party without your consent. However, we hold no responsibility for any action of third party that may have directed you to our website. - COMMUNICATION & MARKETING
If you become a registered member of Indiapetshop-Shop, you will be able to receive promotional emails and notifications regarding latest offers and discounts from us. - MODIFICATIONS
Indiapetshop-Shop endeavors to improve and modify its Services including the Privacy Policy from time to time. All such changes, modifications, adjustments, amendments and alterations shall be duly notified by Indiapetshop-Shop however, it is the responsibility of the User to keep themselves updated regarding such modifications. Therefore, Indiapetshop-Shop in no case shall be held liable for not updating the User on timely basis. It is the responsibility of the User to keep a regular check on any notifications/update on Indiapetshop-Shop and to keep themselves informed regarding such modifications which shall be displayed on the Website. - CONFIDENTIALITY
The User agrees to give their expressed consent prior to their registration on Indiapetshop-Shop. The Users are solely responsible for maintaining the confidentiality of the password of their registered account and for all other sensitive information provided by them on Indiapetshop-Shop. The Users are permitted to review the information provided on Indiapetshop-Shop and shall be able to seek correction, amendments, or deletion of their Personal Information where it is inaccurate. - DISCLOSURES OF YOUR INFORMATION
We may share your personal information with our other corporate entities to:- correlate related or multiple accounts to prevent abuse of our services;
- facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity;
- should such a transaction occur, that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information;
- As we use third-party service providers to serve ads on our behalf across the Internet, they may collect anonymous information about your visits to our website, and your interaction with our products and services to target advertisements for goods and services. No personally identifiable information is collected or used in this process.
- THIRD PARTY LINKS
You may be linked to our website from our advertisers, network partners or any other third party. We hereby declare that we hold no liability or responsibility for the ‘Privacy Policies’ and ‘Terms & Conditions’ of these web sites. Please read their policies carefully before sharing any of your details. - SAFETY OF PAYMENTS
Indiapetshop-Shop ensures in taking every possible precaution in protecting its User’s Personal Information. When the User enter sensitive personal data such as Bank account details, credit card or debit card details or any other payment instrument details for registration is shared on Indiapetshop-Shop, the said information gets encrypted and is protected with a trusted encryption software on Indiapetshop-Shop. However, the User shall be solely responsible for providing their credit cards, debit cards and/or such other forms of instruments or documents for making such transactions. Indiapetshop-Shop takes no responsibility or liability for an improper use of any information relating to the usage of credit cards/debit cards. If the Users have any query regarding the security of their Personal Information provided to Indiapetshop-Shop, the Users are free to contact Indiapetshop-Shop at the given address on the Website. - PRIVACY RELATED INQUIRIES AND COMPLAINTS
Indiapetshop-Shop fully complies with all the Indian Laws applicable and takes its User’s privacy concerns seriously. In case the User believes that Indiapetshop-Shop has not complied with this Policy with respect to their Personal Information or in case the User have other related query or concerns, they may write to the address given below. Any complaint or concern with regard to the access, usage, content, comment or breach of the Terms of Use shall be addressed to the designated Grievance Officer of Indiapetshop-Shop. The complaint shall be registered through an email to the respective email id of the Grievance Officer given below: - info@indiapetshop.com
Terms and Conditions
These terms and conditions outline the rules and regulations for the use of indiapetshop Website, located at https://indiapetshop.com/.
By accessing this website we assume you accept these terms and conditions. Do not continue to use www.indiapetshop.com if you do not agree to take all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company's terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client's needs in respect of provision of the Company's stated services, in accordance with and subject to, prevailing law of in. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Cookies
We employ the use of cookies. By accessing indiapetshop.com, you agreed to use cookies in agreement with the indiapetshop Privacy Policy.
Most interactive websites use cookies to let us retrieve the user's details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.
License
Unless otherwise stated, indiapetshop and/or its licensors own the intellectual property rights for all material on indiapetshop.com. All intellectual property rights are reserved. You may access this from www.dogsmart.in for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
- Republish material from indiapetshop.com
- Sell, rent or sub-license material from indiapetshop.com
- Reproduce, duplicate or copy material from indiapetshop.com
- Redistribute content from indiapetshop.com
This Agreement shall begin on the date hereof. Our Terms and Conditions were created with the help of the Free Terms and Conditions Generator.
Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. indiapetshop does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of indiapetshop ,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, dogsmart shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
indiapetshop reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.
You warrant and represent that:
- You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
- The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
- The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
- The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant indiapetshop a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.
Hyperlinking to our Content
The following organizations may link to our Website without prior written approval:
- Government agencies;
- Search engines;
- News organizations;
- Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
- System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.
We may consider and approve other link requests from the following types of organizations:
- commonly-known consumer and/or business information sources;
- dot.com community sites;
- associations or other groups representing charities;
- online directory distributors;
- internet portals;
- accounting, law and consulting firms; and
- educational institutions and trade associations.
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of indiapetshop ; and (d) the link is in the context of general resource information.
These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.
If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to indiapetshop. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.
Approved organizations may hyperlink to our Website as follows:
- By use of our corporate name; or
- By use of the uniform resource locator being linked to; or
- By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.
No use of indiapetshop logo or other artwork will be allowed for linking absent a trademark license agreement.
iFrames
Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.
Content Liability
We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
Reservation of Rights
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it's linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.
Removal of links from our website
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
Disclaimer
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
- limit or exclude our or your liability for death or personal injury;
- limit or exclude our or your liability for fraud or fraudulent misrepresentation;
- limit any of our or your liabilities in any way that is not permitted under applicable law; or
- exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
Cancellation and Refund Policy
If you have to cancel an order, please do so within 24 hours of placing the order. It is NOT possible to cancel part of your order. We recommend you cancel the entire order and re-purchase required quantity to simplify the transaction.
- If you cancel your order before your product has shipped, we will refund the entire amount subject to deduction of charges if any and whereas you cancel your order after the shipment but before receipt of the item, the same will be liable for deduction of the two-way shipping costs.
- All cancellations are subject to a cancellation charge/bank transaction charge of 2.5% of your total order value.
- There are circumstances when the company might have to cancel a particular order.
- Your receipt of an electronic or another form of order confirmation does not signify our final acceptance of your order and reserves the right at any time after the receipt of your order to accept or decline your order for any reason.
- Although our online stock inventory is programmed to update automatically reserves the right at any time after receipt of your order, to inform you via telephone or email or mobile text about a shortfall in the quantity you ordered of any item. In all such cases, we have the right to either supply you less than the quantity you ordered or cancel your order with prior notice to you.
FAQ
Frequently Asked Questions
Use this text to answer questions in as much detail as possible for your customers.
Use this text to answer questions in as much detail as possible for your customers.